Does perfume expire?

Yes, perfumes can expire. Typically, a perfume has a shelf life of 3-5 years if stored properly.

Product Quality

Are your perfumes suitable for sensitive skin?

While our perfumes are formulated as per international standards of IFRA, individuals with highly sensitive skin, particularly those with alcohol sensitivity, may experience sensations of irritation. We recommend a patch test before the full application. If you experience any adverse reactions, discontinue use immediately and consult a dermatologist. Your health and well-being are our top priority.

Is your perfume suitable for men/women/both?

We believe every scent is for all. If you like it, wear it! The categorisation is based on our experience of what will be likely preferred by whom.

Are your perfumes vegan/cruelty-free?

Yes, all our products are vegan and cruelty-free, ensuring ethical standards.

Order

What payment methods do you accept?

We accept all major VISA, Mastercard, RuPay, Debit & Credit Cards. UPI, Bank Transfer & more. Cash On Delivery (COD) is NOT available.

What happens if my order is lost in transit?

If your order is lost in transit, please contact our customer service team for assistance. We will investigate and resolve the issue.

Is my payment information secure?

Yes, our gateway partners use industry-standard encryption to ensure your payment information is secure.

Can I cancel my order after it has been placed?

The best is that you get in touch with us within an hour of placing the order. We may not be able to cancel it any later as it might have already been processed.

Can I change the delivery address after placing an order?

Please contact our customer service as soon as possible if you need to change the delivery address. Changes may not be possible once the order is processed.

Can I track my order?

Yes, you will receive a tracking number once your order has shipped. You can track your order online using this number.

How do I report a problem with my order?

To report a problem with your order, please contact our customer support team with your order number and details of the issue.

Can I request a refund?

We are always open to a replacement if there is any issue with the delivered perfume. A refund of the amount isn't possible as there are lots of costs involved like inventory, manufacturing, shipping, etc.

Can I benefit from bulk orders?

Yes. Benefits are passed on only after MOQ (minimum order quantity) is met. Please get in touch with us for more information.

Do you offer free shipping on certain orders?

We offer free shipping on orders over a certain amount. Please check our Shipping Information page for details.

What is your return policy?

Contact our customer service team for a return authorisation and further instructions.

What is Product ID?

Since we deal with customised fragrances based on customer requests, the product ID is a unique identifier given when the customisation is done for your specific fragrance. Get in touch with us via WhatsApp for more information.

Best Practices

Can I mix different perfumes?

Yes, you can layer perfumes to create a unique scent. Start with a lighter fragrance and add a more intense one on top.

How should I store my perfume?

Store your perfume in a cool, dry place away from direct sunlight and heat to maintain its quality and longevity.

What is the best way to apply perfume?

We recommend applying it on apparel if you are venturing outdoors or your skin is sensitive to perfumes. This helps the fragrance linger longer.